Service Manager | Broadcast Asset, Equipment and Preventive Maintenance Solution

Products: Service Manager

» Digital Service Requests

» Automatic Notification

» Staff Role Assignment

» Equipment History

» Asset Movement/Location

» Centralized Web Portal
» Single Station/Corporate
» No Software Installation
» Minimal Maintenance
» Barcode Integration
» Ability to Analyze
» Proactive notification

» Work Authorization

Broadcast Integrated Service/Asset & Inventory Management

Taking advantage of your assets and resources is the primary key to operating efficiently. You revenue and bottom line depends greatly on the availability of your resources. Whether the resources are equipment, software, warranties, discounts or even human capital - the way your organization handles them through the life cycle will greatly affect your financial profile.

Pikolo's Service Manager™ provides insight for all your assets, their condition, location and work processes – for better control and planning.

Service manager is designed to mimic actual broadcast procedures. The solution makes generating service requests, tracking the status and work details a snap.

A service request can be initiated by a user as they document their incident report. An Incident Number is then generated for the request. Based on company defined request notification profiles, the required technicians with the proper skills are proactively emailed notifications by the system. The new request is then delivered to supervisors to assign and delegate the work.

The Incident Tracker user is notified by the system when the work order has been assigned. As the technician completes the service, materials used are subtracted from the inventory and the work details are documented.

At any time during the work order, the technician or user can initiate a message session to query on the status of the work or to get more information. All messaging is documented and archived.

Once the work order has been completed, the user is automatically notified by the system. The work order is then sent for approval and release. The service request is closed and becomes a permanent record in the equipment history.

Features and Benefits

Maximize Asset Resources – Minimize Downtime
	Integrated Service/Asset & Inventory Management

	• Optimize equipment performance and make better long-term business decisions • Extract equipment history to develop projections on uptime and maintenance costs • Improve pre-planning and work scheduling • Improve parts and material availability • Proactively address, assign and document service work orders • Maximize asset resources by utilizing warranties to full potential • Work auditing and quality control allow users to authorize work after completion • Improves communication and collaboration between service and other departments

	Asset and Work Details

	• Decrease operating and maintenance cost • Increase asset utilization • Reduce downtime and stoppages • Supports barcode integration • Automate inventory level management • Attach manuals, procedures, drivers, etc to asset profiles • Provides internal and external job costing
	Work Delegation and Notification

	• Automatic notification of service request based on skill type • Work delegation by supervisor • Digitized work detail and documentation

Features
	MULTI-LOCATION SUPPORT

	• One solution centralizing all your facilities • Compare incidents between locations • Customize drop downs for each location • Prevent Warranty invalidation • Maintain documents, drawings • Maintain broadcast and work procedures • Create searchable knowledge-base • Share common fixes and solutions with group
	ACHIEVE IMMEDIATE BENEFITS AND COST SAVINGS

	Achieve both a quantitative and qualitative return from the Incident Tracker. • Save on paper waste • Increase department collaboration • Provide accountability • Notify the right technician for the job • Implement approval policy for requests

Products: Service Manager

Broadcast Integrated Service/Asset & Inventory Management

Features and Benefits

Maximize Asset Resources – Minimize Downtime

Integrated Service/Asset & Inventory Management

Asset and Work Details

Work Delegation and Notification

Features

MULTI-LOCATION SUPPORT

ACHIEVE IMMEDIATE BENEFITS AND COST SAVINGS